Salon Etiquette Part 3

There is no better feeling than coming out from the salon with a new look. The whole experience should leave you feeling relaxed, pampered and happy.

I have spoken about our responsibilities as a service provider, but have you ever thought of what we need from you to help you leave happy? In my first post, Plan Your Style, I spoke a little about what we, as stylists, experience when clients come in with unrealistic expectations about what we can accomplish during your appointment time.

Your first contact with us should be through our front desk. We are all trained to answer the phone AND any questions you have about your service. Lets address a few questions that YOU should be asking when booking.

1) "How long will my appointment take?"- One of the most common problems we find is when a client sits in our chair and says..." I need to be out by..." and mentions a time that will not allow for the service they have booked for. We have to tell them whether we can do their service in the time they have given us. When we can't, they get upset because they have no idea how long their service usually takes.

2) "How much experience does my stylist/technician have?" If you have a particular hair type, color service, or just want a stylist or nail tech experienced in the service you want, ask the person answering the phone. We are all differently skilled. Some of us have years of experience but may not have the knowledge to do the particular service you want. Specialization has become the norm and a way for stylists/ nail techs to differentiate themselves in a competitive market. Ask so we can give you the service provider you need.