What are your expectations when you call for an appointment at your favorite salon? Do you even call? Or do you book online, via text or email? Do you know their protocols or just assume that what works for one salon works for another? Each scenario is different and requires a little knowledge of the salon's rules.
Yes, we have rules. We must have them to protect your appointment and sometimes our staff from inevitable issues that arise.
The first rule is it is always best to call, whether booking or cancelling your appointment. It's the fastest easiest way to get your questions answered and, most importantly, to build a rapport with the staff. We pride ourselves in taking care of all of our clients, but we can more quickly adjust to your needs if we know what they are. The best way to help us get to know you and your needs is direct contact over the phone.
We all have clients that prefer to text or email us. It is easy and convenient, especially for the hearing impaired, travelling a lot or just busy with life. But unless you have a specific arrangement with your stylist, we like the phone at the front desk. First, we cannot possibly keep track of every one of our clients via text. Second, it is unfair to ask us to spend hours working before and after our scheduled day booking appointments when you can call and book in when we are open. Third, most of us don't have access to the computer booking systems we use at work that holds our appointments, so we can't even give you a date and time for an appointment. It's an exercise in frustration for both parties.
So the moral of this story is please make use of our front desk staff. Get to know them because they are an invaluable resource. They should be your first point of contact because they are trained to know a myriad of things that you may not have even considered... most of all, how to make your life a little easier. And who doesn't need that!
Viv is an award winning stylist with 30 years experience, constant training and a passion for style and service!